BUSINESS SERVICES

BUSINESS SERVICES

Designed for small and medium sized businesses, our solutions offer maximum reliability and next generation features at an affordable price without a long-term contract.

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RESIDENTIAL SERVICES

RESIDENTIAL SERVICES

Your local Internet provider bringing you the speed, coverage, and control you need for the Ultimate Home WiFi Experience.

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BUSINESS SERVICES

Designed for small and medium sized businesses, our solutions offer maximum reliability and next generation features at an affordable price without a long-term contract.

Learn More

RESIDENTIAL SERVICES

Your local Internet provider bringing you the speed, coverage, and control you need for the Ultimate Home WiFi Experience.

Learn More

Irmageddon Status

Updated Saturday 17:00 23 September 2017
Please do not contact us multiple times. We are working as fast as is humanly possible to restore customers services and contacting us more than once just further burdens our team. Thank you.

Wednesday 14:45 13 September 2017
Most of our infrastructure is operational but without electricity. For security reasons we cannot leave unattended generators running. The operations center in Key Largo has been up throughout the storm and has had connectivity on a secondary middle mile circuit. Our team began assessment Sunday night and repairs Monday morning. We are beginning to see customers with electricity come back online. Everyone say thank you to the wonderful people at FKEC. They restored electricity to the operations center yesterday. The co-op crew is the best there is!

If your Internet connection doesn’t come back up when you have electricity, check to see if you have lights on your inside equipment indicating it has power. If your equipment is powered on and you still don’t have connectivity, please email support@terranova.net or use the contact form to tell us. If you don’t have data transmission capability, call 305.453.4011 and a tech will open a repair ticket for you. We have a crew from a wireless provider in Louisiana flying in the help us with infrastructure repairs. We expect to begin customer premise repairs this week.

Check the TerraNovaNet Facebook Page for regular status updates.

Thursday 14:30 14 September 2017
Last mile infrastructure is operational from MM97 to MM107. The MM93 tower has no electricity yet so we are unable to assess infrastructure from that point south. We are currently doing customer repairs in the MM97 – MM107 area.

Friday 12:15 15 September 2017
We restored infrastructures services on the MM93 tower last night using generator power. Last mile infrastructure on the island of Key Largo is mostly operational now. We are currently working on services on Plantation Key and customer repairs.

Sunday 18:45 17 September 2017
We spent the weekend doing infrastructure and business customer repairs. New access points are going on the MM89 tower as I write. That will restore most of Plantation Key. The sewage, mud and sand was cleared for access to the MM83 tower Saturday. Our equipment appears to be undamaged. Travis and Matt are returning today with a generator. That area will not have electricity for weeks. That tower going back into production will restore services on Upper Matecumbe and Windley Key. Lower Matecumbe is not yet accessible.

Monday 13:30 18 September 2017
The MM83 tower was put back in production last night. There is no electricity in that area and won’t be for some weeks. We are running that tower on generator power. The MM89 tower went back in production last night. We haven’t been to Lower Matecumbe yet but there is one customer on that island online so services are available on Lower Matecumbe. We still have two towers down; one at MM102 and one at MM87. We are repairing the MM85 tower today. Most of our infrastructure is now in production and as of this morning we had only 131 customers still offline. We expect to have services restored for most of the remaining customers this week.

Tuesday 18:00 19 September 2017
We spent today on customer repairs and made a lot of headway. Rebuilding the MM87 tower continues and should be back in production this week. That is the last piece of critical infrastructure and will restore remaining customers on Plantation Key.

Thursday 20:00 21 September 2017
The MM87 tower erection was completed tonight. We are installing equipment and expect to have it back in production tomorrow. Customer site repairs are progressing and we appreciate everyone’s patience.

Saturday 17:00 23 September 2017
MM87 tower went into production yesterday. All access points have been restored and tuned. Customer repairs continue and the board is mostly green now. We are working on repairs through the weekend. Tree is being removed from the MM102 tower so we can begin that repair. The last two neighborhood sites are planned to be back in production by this evening.

Welcome To TerraNovaNet

A Company of Distinction

Thanks to big telecommunications monopolies, the majority of Americans don’t get to pick their Internet Service provider. But if you live in the Upper Keys, there is an alternative. TerraNovaNet is located in Key Largo and has been a facilities based Internet Service Provider since 1996. TNN builds and maintains its own infrastructure from the stretch to the bottom of Lower Matecumbee. Reliability, cutting edge technology and customer service define this family owned and operated business.

Small Business Focus

The Internet is your entire toolbox in business today. We recognized that in the beginning and built our business on reliability and response. When you call TerraNovaNet, you talk to a human. No complex menus and annoying wait times between menus. We have techs answering phones 24/7 that will answer your questions and provide the support you need. And TNN boasts a reliability track record unmatched by the monopoly providers.

State of the Art Technology

From the beginning, TerraNovaNet has led the pack with cutting edge technology. TNN was providing Internet access in the Upper Keys before BellSouth was providing access anywhere. In 1999 we began building our own wireless network infrastructure. The next year, a couple of the largest hotels in Key Largo switched from BellSouth copper T1s to TNN’s wireless network. They still use TNN Internet access today. Our low latency wireless network can only be matched by fiber to the premise.

21st Century Home Internet

Today’s living environment is Internet dependent in every room. Having been the pathfinder from the beginning, we know how to make wireless networks work everywhere. TNN can provide wireless access to all parts of your home. We can even provide property wide wireless access. TNN home WiFi works everywhere and we provide support for it.

Telecommunications

As with everything we do, TerraNovaNet was one of the first VoIP providers. And with our business model of controlling reliability by having control of our own infrastructure, TNN is a Licensed Exchange Carrier with our own facilities. We can provide the entire array of services from a simple phone line to complex Hosted PBX services.

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ABOUT TerraNovaNet

TerraNovaNet has been the local Internet Service Provider for the Upper Keys since 1996. We have always been a facilities based provider building our own infrastructure. TNN is a family owned and operated business in Key Largo.

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